| A: | Good afternoon, Fowler's, may I help you? |
| B: | Extension 237 please. |
| A: | I'm sorry, the line's busy, will you hold? |
| B: | Yes, I'll hold. |
| .............. |
| A: | I'm putting you through. |
| C: | Marketing, Harry Webb speaking. |
| B: | Could I speak to Maurice Caine please? |
| C: | I'm sorry, he's in a meeting at the moment. |
| B: | Do you know when he'll be back? |
| C: | He should be back around four. Can I take a message? |
| B: | Yes, please ask him to call David Jones on 629 3478 |
| C: | 629 3478, right? |
| B: | That's right. |
| C: | OK, I'll see he gets your message |
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